The inspectors of Stockholm’s local traffic is starting to wear our body-borne cameras. The cameras are used for a two-month trial period to ensure the inspectors safety and prevent threatening situations.
ISS is a global leading provider of facility services and in charge of ticket control at Stockholm’s public transportation system. In 2013, the company was rewarded the SL contract to handle ticket inspection and hired Optidev to lead the transition from pen and paper to an electronic ticket system for handling ticket control and penalty fees. New requirements from SL, including three million ticket controls per year, made it necessary to redesign the ticketing system.
ISS decided to update the solution and selected to work with Optidev. Some of the new features requested by ISS included faster ticket control and more efficient handling of penalty fees. In addition, SL required improved functions for planning and accounting.
”One of the challenges was to build a solution with radically enhanced functionality but with the same user interface so that the ticket inspectors would recognize the system,” says Fredrik Logenius, Optidev’s CEO.
“Already from start, we realized that the solution had to be completely rebuilt. There was also an expectation to have the new version available in a very short time. We immersed ourselves in the new project and replaced the old Windows Mobile system with a brand new Android-based solution”, continues Fredrik. The result was a complete, electronic ticketing solution with a rugged handheld device, mobile software based on Optidev’s TrueMobile platform, a Bluetooth printer, and last but not least, a powerful back office system. Each component is designed to streamline the ticketing process — from office administration to ticket inspection.
In addition to providing the hardware and software, Optidev also handles support and 24-hours exchange service. With Optidev as the overall supplier, ISS now has one single contact for all questions and requests. The system has been up and running since January 2018.
”The partnership with Optidev has significantly improved the efficiency of our workflow. It feels safe to have a partner who is both experienced and innovative, and we are looking forward to continuing the development of the solution together with Optidev”, says Rutta Rusom, system administrator at ISS.